NewUX Product Designer, AI & Product Office - Boston, MA or Remote
Apply on UnitedHealth GroupOptum is hiring a UX Product Designer for the AI & Product Office to design AI-enabled products that support the Chief AI & Product Officer's enterprise AI product strategy, Agenix solutions portfolio, and product capability agenda. The role leads field research, designs across channels patients and care teams use, designs AI feature behaviour (including error and uncertainty handling), and is accountable for measuring whether the design changed what it set out to change after launch. The team is a small, cross-functional product team that embeds with local Optum Health market teams to find problems, then design, build, deploy, and measure solutions. The role offers flexibility to work remotely from anywhere within the U.S.; hires in Minneapolis or Washington, D.C. must work in the office at least four days per week.
✦ AI skillsThis role asks for AI & agentic skills, exactly what we teach at Into Design SystemsWhat you'll do
- Conduct research where care is delivered: observe and interview patients and care team members in clinics, practices, and homes and turn findings into written insights the whole team uses
- Include patients with varied language, literacy, age, disability, and access needs in research
- Partner with care team members and clinical informaticists as design partners from the first sketch
- Write down weekly learnings so they are reviewed on cadence and turned into decisions
- Design end-to-end experiences across channels people already use, including electronic health record workflow, SMS, voice, and existing portals
- Design how AI features behave: what an agent says and does, how it shows its sources, how a person corrects or overrides it, and what happens when it is wrong or unsure
- Prototype quickly at the fidelity the question needs, including working prototypes built with AI and code tools, and test them with real users before build
- Own the design system for the team's products, aligned with Optum brand and accessibility standards (WCAG), so the next market's team can use it without you
What they're looking for
- 7+ years of experience designing end-to-end UX/UI experiences for digital products, including user research, interaction design, prototyping, usability testing, and delivery of production-ready designs across web, mobile, conversational, or workflow-based applications
- Recent experience in the healthcare industry (within the last 3 years) and within a large, complex, matrixed organization
- Demonstrated portfolio showing shipped work, the research behind it, and evidence of what changed after launch
- Experience leading field research with users in their own settings
- Ability to use AI tools in your own work today and has built with them: an agent, automation, or large language model tool you designed, built, and ran, at work or as a personal project, including prototypes built with AI
- Proven working knowledge of accessibility standards and designing for diverse users
- Ability to work at the enterprise level and at a single market's level, and to tell which one a given decision belongs to
- Proven solid writing skills: decisions, findings, and disagreements are written down
Summary written by Into Design Systems from the public job posting, without guarantee of accuracy or completeness. Always verify the details and apply on the company's official page.
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