NewPrincipal Design Technologist, Design Systems & Applied AI
Apply on ServiceNowServiceNow describes itself as an AI control tower for business reinvention. This role is a Principal Design Technologist on the Product Design team and is responsible for translating design-system standards and design files into clear specifications, design-owned coded reference components, validation tools, and implementation guidance. The role also creates coded explorations to demonstrate intended experience, behavior, and quality of components and AI-enabled interactions, mentors product designers who use code, and leads adoption of AI tools across Design.
✦ AI skillsThis role asks for AI & agentic skills, exactly what we teach at Into Design SystemsWhat you'll do
- Translate design-system standards and design files into clear specifications, design-owned coded reference components, validation tools, and implementation guidance
- Create and maintain design-owned coded UI reference libraries based on design-system standards and source designs, including Figma where applicable
- Demonstrate component states, interactions, responsive behavior, accessibility expectations, and use of design tokens through coded examples
- Evaluate and create AI-assisted tools that help teams find, apply, and check design-system guidance and define ways to assess tool accuracy and usefulness
- Partner with front-end engineering teams to identify recurring differences between approved designs and delivered experiences and create design-side review and validation methods
- Lead adoption of AI tools across Design by evaluating emerging tools, setting responsible working practices, and providing playbooks, demonstrations, workshops, and peer learning
- Mentor and connect product designers who use code to prototype AI experiences, establish shared working practices, and turn lessons into reusable guidance
- Collaborate with Product Management and Engineering on the contribution process for proposing, reviewing, and maintaining design-system guidance and reference materials
What they're looking for
- 12+ years of experience in product design, design systems, design technology, prototyping, or a related discipline within complex, enterprise-scale products
- A portfolio or body of work demonstrating strong systems thinking, interaction and visual craft, and the ability to turn design standards into reusable guidance, reference components, and tools
- Hands-on experience with modern UI frameworks such as Lit and Web Components, with the ability to build coded prototypes and design-owned reference components that clearly demonstrate intended appearance and behavior
- Deep knowledge of design systems, including components, patterns, design tokens, themes, accessibility, responsive behavior, localization, governance, and contribution processes
- Experience using AI to improve design work, such as helping teams find guidance, create and review design-system content, check quality, or automate repeatable tasks, and experience defining appropriate human review and responsible-use practices
- Experience using or extending design tools such as Figma, documentation platforms, component catalogs, analytics, plugins, or automated design-quality and accessibility checks
- Demonstrated success setting direction and influencing senior partners across Design, Product, Engineering, Accessibility, and AI in a complex, distributed organization
- Excellent communication, facilitation, storytelling, critique, and mentoring skills, with a record of helping a broad design organization adopt AI tools, shared standards, and new ways of working
Summary written by Into Design Systems from the public job posting, without guarantee of accuracy or completeness. Always verify the details and apply on the company's official page.
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