Senior Manager, AI Experience Designer
Apply on PfizerPfizer is rebuilding itself as an AI-native organization with enterprise AI platforms in the hands of all 80,000 colleagues, and is hiring a Senior Manager, AI Experience Designer to shape how those platforms look, sound and behave. The role owns pattern areas of Pfizer's AI-first design system, shipped as code into the build pipeline so the compliant pattern is what every team gets by default. An individual contributor seat that prototypes real agent behavior with LLM APIs rather than static screens.
AI skillsThis role asks for AI & agentic skills, exactly what we teach at Into Design SystemsWhat you'll do
- Own pattern areas of Pfizer's AI-first design system (assistant UI components, conversation templates, transparency and disclosure components, escalation patterns, trust cues) as products with adoption targets
- Ship design tokens, components and patterns into the engineering build pipeline and MCP so the compliant pattern is the default
- Maintain the reference library behind automated design quality checks that the Design QA Agent enforces
- Monitor pattern usage, override rate and exception requests, and retire or redesign patterns the data shows are not working
- Build with LLM APIs and agent frameworks to prototype real agent behavior and validate workflows before build
- Lead the design of agentic AI experiences with human-in-the-loop controls, and own conversational UX end to end
- Document assistant behaviors: tone and voice, grounded responses, refusal patterns, transparency cues
- Ensure WCAG 2.1 AA accessibility compliance across all designs
- Create reusable playbooks and pattern libraries for agentic workflows and conversational design
- Train and mentor designers and cross-functional partners on rapid prototyping, AI tools and internal design systems
What they're looking for
- Bachelor's degree with 6+ years of experience, or a Master's degree with 5+ years
- 6-10 years of progressive UX design experience delivering high-impact digital products
- Working fluency with front-end development principles, design tokens and APIs, enough to ship design system components into engineering pipelines
- Hands-on experience building with LLM APIs or agent frameworks to prototype agent behavior in code
- Experience shipping design system components and patterns into production pipelines (tokens, documented components, versioned patterns)
- Experience designing conversational UX (chat and/or voice): dialog flows, conversation state, repair and fallback patterns, escalation, tone and voice guidelines
- Experience designing agentic AI workflows with human-in-the-loop controls, approvals, transparency and safe failure modes
- Extensive experience with AI-driven design tools for rapid prototyping
- Expertise in accessibility and inclusive design with hands-on WCAG 2.1 AA experience
Learn the skills this role asks for
Into Design Systems is the conference on Claude Code and Figma MCP and design system automation, taught by the teams who run them in production.
Am I a fit for this role?
Let your own agent answer that. Connect this board once with the command below and the agent reads this posting in full instead of guessing from the title.
claude mcp add --transport http ids-jobs https://jobs.intodesignsystems.com/mcpThen paste this and add your background
Use the ids-jobs MCP server and read the job "pfizer-senior-manager-ai-experience-designer-iko0yr". Tell me which requirements I already meet and which ones I am missing. My background: Summary written by Into Design Systems from the public job posting, without guarantee of accuracy or completeness. Always verify the details and apply on the company's official page.
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