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Manager, UX Design Operations - Hybrid - Acton, MA or San Diego, CA

Insulet Corporation·Acton, USA
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Insulet is hiring a Manager, User Experience & Design Operations to lead UX delivery and DesignOps practices supporting the Omnipod 5 sustaining business. The role manages a team of UX designers and researchers and is responsible for establishing processes, governance, tools, metrics, and operating models to enable delivery across post-market product enhancements, maintenance releases, regulatory commitments, quality improvements, and business-critical initiatives. This leader will partner with Product Management, Engineering, Clinical, Regulatory, Quality, Customer Care, and Marketing to drive scalable and efficient UX practices.

What you'll do

  • Lead and develop a team of UX designers and researchers supporting the Omnipod 5 sustaining portfolio
  • Own and continuously improve the UX operating model for the Omnipod 5 sustaining business
  • Establish scalable processes for UX intake, prioritization, resource allocation, capacity planning, and roadmap alignment
  • Develop and maintain operational frameworks that increase delivery predictability and team effectiveness
  • Drive standardization of UX workflows, tools, templates, documentation, and governance
  • Create and manage UX performance metrics and dashboards that demonstrate operational health and business impact
  • Lead continuous improvement initiatives to reduce inefficiencies, rework, and delivery bottlenecks
  • Partner with Product Management and Engineering leadership to align UX work with business priorities and release plans

What they're looking for

  • Bachelor's degree in Human Factors, Human-Computer Interaction, Design, Psychology, Engineering, Business, or related field
  • 8+ years of experience in UX Design, UX Research, Service Design, Design Operations, or related disciplines
  • 3+ years of people leadership experience managing UX teams
  • Experience building or scaling Design Operations practices
  • Proven success leading cross-functional initiatives within complex organizations
  • Strong understanding of UX methodologies, research practices, design systems, accessibility, and customer-centered design
  • Demonstrated expertise with resource planning, prioritization, operational management, and process improvement
  • Preferred: Experience in healthcare, medical devices, digital health, or other regulated industries

Am I a fit for this role?

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