NewProduct Designer, AI and Product Office - Boston, MA or Remote
Apply on OptumOptum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Product Designer, AI & Product Office designs AI-enabled product experiences that support the Chief AI & Product Officer, leads field research, designs across channels used by patients and care teams, and is accountable for whether the design changed what it set out to change as measured after launch. The role prototypes with AI and code tools, works alongside product, engineering, service design, and clinical partners, and is part of a small team that embeds with a local Optum Health market to design, build, deploy, and measure products. The position offers flexibility to work remotely from anywhere within the U.S.; hires in Minneapolis or Washington, D.C. are required to work in the office a minimum of four days per week.
AI skillsThis role asks for AI & agentic skills, exactly what we teach at Into Design SystemsWhat you'll do
- Conduct research where care is delivered: observe and interview patients and care team members in clinics, practices, and homes, and turn findings into written insights
- Include patients with varied language, literacy, age, disability, and access needs in research
- Partner with care team members and clinical informaticists as design partners from the first sketch
- Write down weekly learnings so they are reviewed on cadence and turned into decisions
- Design end-to-end experiences across channels people already use, including electronic health record workflow, SMS, voice, and existing portals
- Design how AI features behave, including what an agent says and does, how it shows sources, how a person corrects or overrides it, and what happens when it is wrong or unsure
- Prototype quickly at the fidelity the question needs, including working prototypes built with AI and code tools, and test them with real users before build
- Own the design system for the team's products, aligned with Optum brand and accessibility standards (WCAG)
What they're looking for
- 7+ years of product design experience shipping digital products used by real users
- Experience in the healthcare industry and/or within a large, complex, matrixed organization
- Experience leading field research with users in their own settings
- Experience using AI tools in your own work and having built with them: an agent, automation, or large language model tool you designed, built, and ran, at work or as a personal project, including prototypes built with AI
- The employer will ask about AI tools you have built in the interview
- Works as a senior individual contributor who owns hard problems end to end and works across functions to deliver them
- Working knowledge of accessibility standards and designing for diverse users
- Working proficiency in tools this office builds with: Figma or equivalent, GitHub, and AI coding and agent tools
Am I a fit for this role?
Let your own agent answer that. Connect this board once with the command below and the agent reads this posting in full instead of guessing from the title.
claude mcp add --transport http ids-jobs https://jobs.intodesignsystems.com/mcpThen paste this and add your background
Use the ids-jobs MCP server and read the job "optum-product-designer-ai-and-product-office-boston-ma-or-remote-1gclt0". Tell me which requirements I already meet and which ones I am missing. My background: Learn the skills this role asks for
Into Design Systems is the conference on Claude Code and Figma MCP and design system automation, taught by the teams who run them in production.
Summary written by Into Design Systems from the public job posting, without guarantee of accuracy or completeness. Always verify the details and apply on the company's official page.
Featured